At JenZ Leather, we are committed to providing a seamless shopping experience. If you have any questions regarding your order, shipping, or returns, our customer support team is here to help.
For all return and exchange inquiries, please contact us at zyloza.uk@gmail.com
Damaged, Defective, or Incorrect Items
We kindly ask that you inspect your order as soon as it is delivered. If you receive an item that is damaged, defective, or different from what you ordered, please notify us immediately by emailing zyloza.uk@gmail.com
To help us resolve your request as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos of the item and its packaging (if applicable)
Our team will review your claim promptly and work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund where applicable.
Non-Returnable Items
For health, safety, and product integrity reasons, certain items are not eligible for return or exchange. These include, but are not limited to:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Personal care and hygiene items (including beauty products)
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your item qualifies for a return, please contact our customer support team before initiating a return. We will be happy to assist you and provide guidance based on your specific order.